Compare Microsoft 365 Support Options
Assistance for billing and subscription management issues is available online sign company near me or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.
With Microsoft 365, you can designate several types of administrators who serve different functions.
21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels.
For a smoother support experience, we recommend that you open separate support requests for each issue.
The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal.
Initial response time is based on the severity levels described in Technical support case handling.
With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support.
Assistance for billing and subscription management issues is available online sign company near me or by telephone during China business hours (Beijing Time), Monday through Friday. Billing and subscription management support can be accessed using the same phone number and online service request process as with technical support. The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal. 2 Severity A is only available to customers who signed an advanced online service agreement with 21Vianet through a sales account manager. For billing and subscription management support, the highest severity level is B. Presales support for Microsoft 365 operated by 21Vianet provides assistance on subscription features and benefits, plan comparisons, pricing and licensing, and helps to identify the right solution to meet your business needs.
With Microsoft 365, you can designate several types of administrators who serve different functions.
21Vianet customer service team follows up with investigation and customer communication in reasonable rhythm according to severity levels.
For a smoother support experience, we recommend that you open separate support requests for each issue.
The support telephone number can be found on the Microsoft 365 operated by 21Vianet portal.
Initial response time is based on the severity levels described in Technical support case handling.
With every subscription of Microsoft 365 operated by 21Vianet, 21Vianet support provides technical, presales, billing, and subscription support.